Frequently Asked Questions
Everything you need to know about shopping with Tuckernuck.
What is the Tuckernuck return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with tags still attached within 30 days of purchase. Items marked as Final Sale are not eligible for return or exchange.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days, while expedited options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we currently ship to select international locations. Shipping costs and delivery timelines are calculated at checkout based on the destination and package weight.
How do I determine the right size for me?
Since we curate a variety of designers, sizing can vary. We provide a specific size guide on each product page, along with 'Fit Notes' to help you decide if you should size up or down.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our customer service team immediately, and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer flexible payment options through services like Afterpay and PayPal.